Terms & Conditions for BigDreams.nyc

Last Updated: 10/17/2025

Welcome to Big Dreams Child Care Center (“Big Dreams,” “we,” “our,” or “us”). These Terms & Conditions apply to all childcare services, enrollment, website use, tours, communications, and any interaction with BigDreams.nyc or our facility at 3025 Avenue U, Brooklyn, NY 11229.

By enrolling a child, submitting information, visiting our website, or communicating with us, you agree to these Terms & Conditions.

1. Enrollment Requirements

  • Enrollment is confirmed only after all required forms, health records, permissions, and fees are submitted.

  • Parents/guardians must provide accurate information and update us immediately if anything changes.

  • Big Dreams reserves the right to accept, waitlist, or deny enrollment based on space, readiness, and program availability.

2. Tuition, Fees & Billing

  • Tuition is due according to the billing schedule you receive during enrollment.

  • Late payments may incur late fees.

  • Registration fees, materials fees, and tuition payments are non-refundable unless otherwise stated in writing.

  • Returned or failed payments may incur additional processing fees.

  • Failure to pay may result in suspension or termination of services.

3. Attendance & Pick-Up Policies

  • Parents must notify us of absences, late arrivals, or schedule changes.

  • Children must be picked up by closing time. Late pick-up fees apply.

  • Only authorized adults listed on the child’s file may pick up the child and must show valid ID.

  • For safety reasons, children will not be released to anyone who appears impaired or unsafe.

4. Health, Safety & Medical Policies

  • Children who are sick or show symptoms of illness must stay home.

  • Big Dreams may require a doctor’s clearance before return.

  • In emergencies, we may authorize medical treatment for your child. Parents/guardians are responsible for related costs.

  • Medication must be labeled, documented, and authorized in writing.

  • Big Dreams follows all NY State and NYC health and sanitation regulations for childcare centers.

5. Behavior, Guidance & Dismissal

  • We use positive guidance and reinforcement. No corporal punishment or verbal humiliation is permitted.

  • We may request a conference if behavior affects safety, learning, or the classroom environment.

  • Big Dreams may dismiss a child if safety is compromised, if disruptive behavior persists, or if parents fail to follow center policies.

6. Personal Belongings

  • Please label all belongings.

  • Big Dreams is not responsible for lost, stolen, or damaged items (including toys, clothing, electronics).

  • Personal toys may be restricted to avoid distraction or conflict.

7. Program, Schedule & Closures

  • Big Dreams may adjust schedules, classrooms, staffing, or curriculum when needed.

  • The center may close for holidays, weather conditions, emergencies, or state-mandated reasons.

  • Refunds or credits are not provided for emergency closures.

8. Photos, Video & Classroom Updates

  • With parent/guardian consent, photos or videos may be used for internal updates, parent communication, or center promotion.

  • Consent may be withdrawn at any time by written request.

  • We do not publicly post children’s images without permission.

9. Communications, SMS & A2P Compliance

  • By providing a phone number, you agree to receive messages related to enrollment, updates, emergencies, billing, reminders, or center announcements.

  • Message frequency varies. Msg & data rates may apply.

  • Reply STOP to opt out of non-essential messages; essential/emergency alerts may still be sent as required for safety.

  • We comply with TCPA and A2P rules as outlined in our Privacy Policy.

10. Website Use (BigDreams.nyc)

  • Website content is for informational use only.

  • You agree not to misuse the website, hack, disrupt services, or copy proprietary content.

  • We may update or modify website content at any time.

11. Privacy & Data Use

  • All data collected is handled according to our Privacy Policy (BigDreams.nyc/privacy).

  • We do not sell personal information.

  • We do not share child, family, or staff data with third parties except as required for operations or by law.

12. Liability

  • Parents/guardians understand that normal childcare activities carry inherent risks.

  • By enrolling, you release Big Dreams from liability for minor injuries or incidents that occur during regular supervised activities, except in cases of proven negligence.

  • Big Dreams is not liable for delays, closures, or issues outside our control.

13. Termination of Services

Big Dreams may terminate services for:

  • Non-payment

  • Repeated policy violations

  • Safety concerns

  • Behavior issues that cannot be reasonably accommodated

  • Abuse, harassment, or hostile conduct toward staff or children

Parents may terminate services by providing the notice required in the enrollment agreement.

14. Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be posted on BigDreams.nyc with a new “Last Updated” date. Continued attendance or website use means you accept the updated terms.